DELIVERY OF YOUR PACKAGE

Packages are generally dispatched within 2 days after payment receipt and are shipped via SDA; we will send you an e-mail with a link to trace your package online. Freight charges also include the packaging cost and postage stamp. Handling fees are fixed, whereas transport fees may vary according to the total weight of the shipment. We suggest you to collect the requested items in a single purchase order. We cannot collect two distinct orders separately placed, therefore the shipping costs will be charged to each order. Your package will be dispatched at your own risk, but special care will be taken to protect fragile objects. Boxes are amply sized and your items will be well-protected.

Info forwarding costs:

ITALY
Purchase less than 50,00 EUR shipping charges are paid by the client and are equal to 7,00 €
Purchase more than 50,00 EUR shipping charges are FREE .


EUROPE EEC (1)
Purchase less than 250,00 EUR shipping charges are paid by the client and are equal to € 12.00
Purchase more than 250,00 EUR shipping charges are FREE .
(1) Europe CEE countries considered are the following:
Austria , Belgium, Bulgaria , Denmark, Estonia , Finland, France ( including Corsica ) , Wales , Germany, Greece , England, Ireland , Balearic Islands, Latvia , Lithuania, Luxembourg , Netherlands, Poland , Portugal , Czech Republic, Slovak Republic, Romania , Scotland , Slovenia, Sweden , Hungary.
EUROPEAN AREAS
(Andorra , Canary Islands, Jersey , Liechtenstein, Switzerland )
Purchase less than 250,00 EUR shipping charges are paid by the client and are equal to 25,00 €
Purchase more than 250,00 EUR shipping charges are FREE .

OTHER AREAS OF THE EUROPEAN
Purchase less than 250,00 EUR shipping charges are paid by the client and are equal to 35,00 €
Purchase more than 250,00 EUR shipping charges are FREE .
RUSSIA
Purchase less than 500,00 EUR shipping charges are paid by the client and are equal to 50,00 €
Purchase more than 500,00 EUR shipping charges are FREE .

 

REST OF THE WORLD
Purchase less than 250,00 EUR shipping charges are paid by the client and are equal to 60,00 €
Purchase more than 250,00 EUR shipping charges are FREE.

 

RETURNS

To refuse the delivery 

In case the goods delivered result damaged or tampered, the customer may refuse to sign the transport document. The goods will be returned to Invidiauomo SpA and the shipping costs will be at customers charge. Later Invidiauomo SpA will refund the freight charge with the amount to be reimbursed to the customer

Return policy 

The customer who wants to change size, color or article may forward his request within 14 days from goods receiptThe customer must submit the request by filling in the form of return available at the following linkAfter return request  receipt, the customer service of Invidiauomo SpA will send a written confirmation to the customer with the specifications to follow.

Underwear and swimwear return requests will be not accepted.

The articles to be returned cannot be worn, ironed, washed or treated in any way and must be resent to Invidiauomo SpA in the same conditions in which they received the goods. The return will be accepted only in case the security seal attached to the articles and the goods are perfectly intact

The goods returned with the security seal cut, broken, lost, removed or tampered will be not accepted. The goods to be returned must be handed over to the express courier within 10 days from goods receipt and the shipment is at customers risk

Invidiauomo SpA grants a customer assistance in the working days, from Monday to Friday trom 10.00 a.m. to 12.30 p.m. and from 16.00 p.m. to 19.30 p.m. The assistance requests sent during the week end will be examined starting from the next Monday morning, while Invidiauomo will answer to the requests received during the working days the following working day.

 

SIZE CHANGE

It’s possible to change just for a different size or a different color of the same item, if available . You can not change the item with a different one.
It’s provided just one FREE change for each item.

 

REFUND

Refunds will be processed as soon as you complete the receipt , verification and acceptance of the article made.
For orders paid with a credit card the amount refunded will be available to customers in approximately 10 days, and will be visible on the next card statement . Timing may vary slightly depending on the banking system of the credit card used.
For orders paid by Paypal or bank transfer, the amount will be returned to the original account .
Refunds will be issued in the same currency as the original purchase . Any differences in the amount due to the fluctuation of the exchange rate can not be refunded .
It’s possible to change just for a different size or a different color of the same item, if available . You can not change the item with a different one. It’s provided just one FREE change for each item.


PRODUCT DELIVERY AND TRANSPORT

Delivery is at home, in Italy and abroad. It is curated by Invidiauomo and is made by courier within 3/5 days after the order. For urgent deliveries please contact our customer service.

Transport in ITALY
The courier is used for delivery in Italy is TNT for all products with no weight restriction .
Delivery is within 48 hours of departure of the product in all parts of Italy . The price of the service is shown in the cart.

Transport in EUROPE and the rest of the WORLD
UPS and DHL couriers for all deliveries for all products: maximum weight of 5 Kg Shipping.
Delivery is within 48 hours ( max 72) from the start of the product in major European cities and worldwide .
Transport costs are shown in section SHIPPING AND RETURN . Shipping is always detectable by the customer , thanks to on-line services provided by couriers. At the time the shipping process , the customer will receive an email confirmation of shipping with the code provided by the carrier that will allow verification of the progress of your shipment .

PAYMENT  METHODS

The system operates in maximum security, handling multiple payment systems: Credit Card Visa, Master Card, American Express, Diners Club and the new currency online, Pay Pal. The purchase is possible also with pre-paid credit cards and through the traditional payment with the bank transfer. In this case, however, the payment must be completed in advance before processing the order.

We also accept cash on delivery payment, valid for deliveries in Italy only.

InvidiaUomo does NOT know the buyer’s credit card information, therefore cannot use it in any way to transact ciphers different than those authorized by the owner. InvidiaUomo will charge the authorized amount not in the moment of the purchase order entry (of which you will receive a copy), but after the goods delivery only.

The shipment pick-up will be notified via e-mail.

InvidiaUomo reserves itself the right to refuse to go on with the delivery of an order in case Keyclientexpresses a negative opinion after the transaction verification with the customer’s bank.